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Ordering Terms and Policies

Toll Free Ordering:
Our toll number is 1-800-262-9622. This number is for ordering, requesting a catalog or for technical assistance. Your call will be answered live during office hours, after office hours you can place an order, request a catalog or leave a message on our voice mail system. You can also place orders by fax or email 24 hours 7 days a week. Our fax number is 1-631-454-7535 and our email address is All orders received on our voice mail system, fax or email will be processed and shipped on the next business day. Please leave your name, address and phone number when placing an order on our voice mail system. Our general business phone number is 1-631-454-7576 and is answered Monday thru Friday between 8:00 am and 4:30 pm EST.
Payment Terms:
Orders may be paid by the following methods; Prepayment either by mailing or faxing a check to us, C.O.D., Visa, MasterCard, American Express and Discover credit cards or open account billing. Open account billing is available to customers who show a two-year business history, successfully pass a credit check and sign a personal guarantee. To apply, please call and request a credit application. Terms for open account billing is Net 30 days. All past due accounts are subject to a 1.5% percent finance charge per month and will be subject to a further credit review. All returned checks are subject to a $25.00 dollar handling fee. All legal costs incurred while collecting a past due account will be the sole responsibility of the debtor.
Speed of Delivery:
All products in stock are shipped the same day providing your order is placed by 2:30 pm EST. Orders shipped by FedEx will be received within 1-3 business days, UPS within 1-7 business days and 1-8 business days if your order is shipped via a freight line. Barring acts of God, strikes, holidays or delays due to credit matters. For estimated time of delivery please call us.
Freight Charges:
All orders are shipped F.O.B. our warehouse. Customers are responsible for all freight costs. However, we do offer free freight on large volume orders. Please call for more information. C.O.D., Notification, and Redelivery fees etc. are NOT included with free freight offers and are the sole responsibility of the consignee.
Accepting Delivery:
Always check the number of packages you sign for to the number you received. Any packages you sign for you paid for. So always check what you sign for. Have the driver note all missing packages on the delivery receipt. Sometimes UPS and FedEx will NOT deliver all our packages on the same day. Please wait a few days before calling us to track your shipment.
Damaged Shipments:
All shipments are thoroughly inspected before it leaves our warehouse. Check all packages for damage before you sign for them if you need to open and inspect all boxes. If damage has occurred during the shipping process do not refuse the shipment. Note all damage or shortages on the delivery receipt. Then file a claim with the freight line, all claims must be filed within 15 days of delivery. Since the claim will be paid to you directly from the line freight, you must pay us in accordance with terms of your invoice. If damage or shortage occurs via a FedEx or UPS shipment, please call us. We will file a claim as long as we are notified within 10 days of delivery. Please feel free to call us if need help with filing a claim with a freight line.
All returned products must be unused and in resaleable condition. Products returned must be shipped back to us freight prepaid, along with a copy of the invoice. A 25% restocking fee will be applied to all products not returned within 60 days of the invoice date. Returns will not be accepted after 90 days. A credit ONLY will be issued to your account for products returned. Copper and custom made products are NOT returnable.
Products warrants are listed in our catalog. Written copies and UL listings are available upon request.